Privacy Policy

Sagaweave ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our story writing application ("App"). Please read this policy carefully. If you do not agree with the terms of this policy, please do not use the App.

1. Information We Collect

• Personal Information:
  • Account Information: When you register for an account, we collect your email address and create a password.
  • Profile Information: You may provide additional information for your profile, such as your display name.
• User Content:

  All stories and content you create using the App are stored and may be accessed by us to provide our services.

• Technical Data:
  • Usage Data: We collect information about how you access and use the App, including your device type, browser type, IP address, and pages viewed.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience and gather information about site usage.
• Payment Information:

  When you make a purchase, our payment processor (Paddle) collects and processes your payment information. We do not directly store your payment details but may receive non-sensitive information about your transactions.

  For EU customers, VAT is handled by our payment processor Paddle.com. Paddle.com is the Merchant of Record for our orders. All billing inquiries should be directed to Paddle's support team.

2. How We Use Your Information

• Provide and Maintain Services: To operate and provide the App's functionalities, including saving your stories and user preferences.
• Improve Our Services: To understand how users interact with the App and to enhance user experience.
• Communication: To send you updates, security alerts, and support messages. With your consent, we may also send promotional communications.
• Legal Compliance: To comply with legal obligations, enforce our terms, and protect our rights.

3. Sharing Your Information

• Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as hosting, data analysis, and customer support.
• Legal Requirements: We may disclose your information if required by law or to protect our rights.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• Payment Processors: We use Paddle to process payments. When you make a purchase, you will be providing your payment information directly to Paddle, whose use of your personal information is governed by their privacy policy.

4. Data Security

We implement appropriate security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: The right to request copies of your personal data.
• Correction: The right to request correction of any inaccurate or incomplete data.
• Deletion: The right to request the deletion of your personal data under certain conditions.
• Restriction of Processing: The right to request the restriction of processing your personal data.
• Data Portability: The right to request the transfer of your data to another service provider.
• Object to Processing: The right to object to certain types of data processing.

To exercise these rights, please contact us at [email protected].

6. Children's Privacy

Sagaweave is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.