Refund Policy

This Refund Policy outlines the terms and conditions for refunds of purchases made through Sagaweave ("we," "our," "us").

1. Digital Nature of Services

Sagaweave provides digital services in the form of AI-powered story generation and writing tools. By their nature, these services are delivered immediately upon purchase and are considered "consumed" upon use.

2. Refund Eligibility

• Unused Subscriptions: If you cancel your subscription within 24 hours of purchase and haven't used any generation credits, you may be eligible for a full refund.
• Technical Issues: If you experience significant technical issues that prevent you from using our services and our support team cannot resolve them within a reasonable timeframe, you may be eligible for a partial or full refund.
• Billing Errors: If you've been incorrectly charged or double-billed, we will refund the incorrect charge upon verification.

3. Non-Refundable Circumstances

• Subscriptions that have been partially or fully utilized
• Purchases made more than 24 hours ago
• Cancellations after the refund window has expired
• Violations of our Terms of Service

4. Refund Process

To request a refund:

1. Contact our support team at [email protected]
2. Include your order number and reason for the refund request
3. Our team will review your request within 2 business days
4. If approved, refunds will be processed through your original payment method

5. Processing Time

Approved refunds are typically processed within 5-10 business days, depending on your payment method and financial institution.

6. Subscription Cancellations

Canceling your subscription:

• Will stop future billing cycles
• Allows access to the service until the end of the current billing period
• Does not automatically qualify for a refund of the current billing period

7. Changes to Refund Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website.

8. Contact Information

For any questions about our refund policy, please contact us at [email protected].